Home Alarm Monitoring

We are dedicated to providing customers with state-of the-art monitoring and outstanding customer support 24 hours a day, 365 days a year.

Whether you're at home or away, Alarm Relay is on the job-diligently on guard in case your alarm signals for emergency police, fire or medical assistance. Our trained and professional staff is ready to act whenever we're alerted at our UL listed Central Alarm Monitoring Station.

We have over 30 years experience service and monitoring of security systems. Our clients include the US Government, Bureau of Alcohol Tobacco and Firearms.

Dependability, Reliability and Accuracy

Works With Systems You Install Yourself

For years, we looked for a company that would work with all the alarm systems we carry. While all the monitoring stations we contacted were willing to work with professional installers, none wanted to deal directly with do-it-yourself systems. Plus, they insisted on gouging you by charging upwards of $25 per month.

One-Third the Price of Other Monitoring Services

By teaming with Alarm Relay, a nationwide provider of professional alarm monitoring services, we can offer customers professional alarm monitoring for about a third of what it would cost through other providers. Alarm Relay, which has been monitoring alarms for decades, operates a state-of-the-art facility in San Diego, California, that serves alarm customers across the country. Alarm Relay's central station is also UL-Listed, which means it has passed a series of inspections by the nation's foremost rating agency, Underwriters Laboratories.

Save up to 20% on Homeowner's Insurance Costs

All the big insurance companies offer discounts to policyholders who have a monitored alarm installed. This savings could easily cover the annual fee.

The Ultimate in Home Safety

Possibly the most important part of any home security system is professional 24-hour security monitoring for rapid emergency response. Don't rely upon neighbors to call police. Only professional security monitoring can guarantee that police and paramedics will be alerted when an alarm is triggered. Not to mention, alarm monitoring doesn't have to break your budget.

Free Residential Fire Protection

Add fire protection to your monitored system for no additional charge. Nearly all the security systems we offer have provisions for monitoring smoke and heat detectors. These systems will notify the central station before your neighbors notice a problem, even if the alarm is disarmed.

What is alarm monitoring?

Upon receiving a signal from your home or business, Alarm Relay dispatchers will immediately call the location to verify whether you set your alarm off accidentally. Whoever answers the phone is required to give a secret password that is stored securely in our records. If we do not receive an answer or if an answering machine picks up, we will immediately dispatch your nearest local authorities and/or contact your approved call list. If a panic button is triggered or if a smoke detector signal is received, we will immediately dispatch and then call your home. In any event, it is your nearest local authorities (Police, Fire, and Paramedic) that respond.

How does it work?

Your security system is designed to plug into a device called an RJ31X jack installed at your premises on one of your regular telephone lines. When activated, a relay in your security system "seizes" your phone line and gives the security system priority use of this line, allowing the security system to report its signals to the central monitoring station using a toll-free number.

What happens during a power failure?

Your security system runs on the AC current in your home normally. However if the power fails, your system will automatically revert to its own back-up battery for several hours if necessary. Once the power to your home returns, your security system automatically reverts back to AC current.

What if I want to test my system?

By calling the monitoring station and requesting that they put your system into a "test" mode, you can activate the system and then test any feature. The representatives will be happy to inform you about the signal they received and where it came from in the home.

What if I accidentally set of my alarm system?

If you ever accidentally set off your security system, don’t worry. Alarm company representatives will call you immediately upon receiving any signal. When you answer the phone, they will identify themselves and ask you to do the same. They will not dispatch the police to your home if you simply tell them your secret password. CAUTION: If the signaled received is a "panic" or "fire" signal, we dispatch the authorities first and then call you.

What if I am currently under an alarm-monitoring contract?

If you have an existing monitoring agreement with another provider, you have to wait until it expires. Most providers require advanced notice before you can cancel. Also, it is common practice in the industry to use "automatic roll-over agreements." So watch your expiration date closely. Once you are free from your obligation, give us a call.

*We ONLY ship within the continental United States!